Contact Wilkinson Water Restoration

What should you do before the crew gets to your Wilkinson home?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• Older sewer lines can back up during heavy rain. If that's what you're seeing, keep everyone out of the water and stop using the plumbing until the crew arrives.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What details help the crew show up ready in Wilkinson?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether the leak has stopped or water is still coming in.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• About how long the water has been sitting.
• If there's a dog or other pet the crew should know about.
• If you plan to file a claim, which company your policy is with.
• Whether the power to the wet area is on or off.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens when the crew gets to your Wilkinson home?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What's worth knowing about water damage in Wilkinson homes?

The mix in Wilkinson includes two story and ranch homes. With basements common here, water from a leak upstairs often ends up downstairs too. Cast iron drain lines in older houses corrode or let roots in over time, which can lead to backups. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Mention any of this when you call, and the crew will plan around it.

Which areas around Wilkinson can call this number?

Calls from these Wilkinson neighborhoods come to the same number:

• Main Street Corridor · most with basements
• North Main Street Residential Area · basements are common
• State Road 109 Corridor · most with basements
• East Side Residential Streets
• Brown Township Rural Fringe · basements are common

Calls from Charlottesville, Knightstown, Spiceland, Carthage, Pendleton, Greenfield, Ingalls and Middletown come to us too. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Wilkinson homeowners ask before they call?